Today my appointment to see the oncology doc was at 8:45. Great timing, I thought to be an early patient, so I'll get into chemo early too. Dream on. As is habit at the oncology office, I was shown into the exam room 15 minutes late. After a vitals check , the nurse said it would only be a few minutes til the NP would be in. Yeah--RIGHT! 35 minutes later, I opened the door to the exam rooom, and summoned one of the nurses: "Have I been forgotten?" She said she'd check, and came back a few minutes later to tell me that the NP would be in "shortly". At that point, I told her that I was not a happy camper, and would rather have been waiting in the comfort of the waiting room, rather than the exam room, and that the wait was pretty much par for the course. 10 minutes later, a full hour since my original appointment, the NP came in.
By 10:30, I was hooked up to chemo. Shortly after I presented myself in the chemo room, I was greeted by the head nurse, who apologized profusely about the wait. Someone came by with a $5.00 gift certificate to Dunkin Donuts, and I was given the key to the city. ...Well maybe not he latter, but 2 people came over to apologize, with word that the wait situation would be discussed in clinic staff meetings. I'm not holding my breath for an on-time appointment in 3 weeks...
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